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Bpm'online CRM (formerly BPMonline CRM) is cloud-based software that merges customer relationship management (CRM) features with business process management (BPM) capabilities. It is an offering of the bpm'online company, and has over 500k end users.
Bpm'online CRM combines CRM’s core modules (account and contact management, sales force automation, service management, marketing automation, document management, reporting and analytics) with a business process management (BPM) engine.
Bpm'online CRM can be delivered either as software as a service (SaaS) or on-premises, and provides integration abilities.
BPM ONLINE FEATURES
Bpm’online is process-driven CRM software that connects marketing, sales and service automation on one platform.The latest 7.7 version of bpm’online provides users with increased level of agility and usability due to restructured business processes (BPM engine) and supports runtime processes evolution (modification of the process while in the middle of the action).
The application supports a 360 degree view of customers, partners, vendors, and competitors. Customizable analytics allow for monitoring key statistical data, search and filter this data by various criteria as well as analyze the efficiency of different departments, etc.
Bpm’online CRM offers tools to control customer journey from the first point of interaction to the sales and service stages. System’s dashboards allow users to get information and statistics on key internal, customer-facing and communication processes. Bpm'online CRM provides open configuration and extensive API to allow any customization and integrations required for the business